A Message From Bill Nash About Disaster Relief

In times of national disasters, CarMax is there to support impacted associates. Please take a moment to watch this video message from Bill:

CarMax Associate Disaster Relief Fund

Associates who have been impacted by natural disasters can apply for emergency funds from the CarMax Associate Disaster Relief Fund at carmaxrelief.org.

Reminder, EAF will never ask you to provide your Social Security number or date of birth in the application process.

Medical and Health Contact Information

  • Aetna Health: 1-866-498-5004 or vist https://www.aetna.com/
  • EAP
  • Aetna Resources For Living is an employer-sponsored program, available at no cost to you and all members of your household. That includes dependent children up to age 26, whether or not they live at home. Services are confidential and available 24 hours a day, 7 days a week. Affected individuals can call 1-888-AETNA-EAP (1-888-238-6232) for telephonic consultation to help cope with the emotional impact of traumatic events or for assistance with finding resources such as available shelters, government resources, and referrals. You can also visit mylifevalues.com, and enter “MYKMXEAP” as the username and password. More information is available here.
  • Teladoc: 1-855-835-2362 or visit https://member.teladoc.com/aetna
  • CVS Prescriptions:  1-855-361-8564 or visit https://www.cvs.com
  • EyeMed: 1-866-723-0514 or visit https://www.eyemedvisioncare.com
  • Flexible Spending Account: 877-924-3967 (Wageworks)
  • MyKMXHR:  888-695-6947

Red Cross Assistance and Information

FEMA (Federal Emergency Management Agency)

FEMA helps local, state, and federal partners work together to support relief efforts in times of national disasters.

  • Get general disaster assistance information at https://www.disasterassistance.gov/.
  • Find available Disaster Recovery Centers at www.fema.gov/DRC, through the FEMA Mobile App, or texting DRC and your Zip Code to 43362 (4FEMA).
  • Call 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY) to report disaster related losses.

How You Can Help Your Fellow Associates

The best way to help is to provide financial donations to the Associate Disaster Relief Fund, as these contributions are double matched by the CarMax Foundation. Donate to the CarMax Associate Disaster Relief Fund by texting KMX to 50155 or visit www.carmaxrelief.org.

The CarMax Foundation will also double match associate contributions to the national American Red Cross. This means a $25 contribution will actually result in a $75 donation with the 2:1 match by The CarMax Foundation.


To request a match, visit foundation.carmax.com. When you enter your matching gift request for either organization, please choose the appropriate organization on your giving page.  Use KMXFoundation@carmax.com as the email to confirm the gift. All gifts are tax deductible.