Your Money

Special Assistance Programs

From adoption to disaster relief, from the Employee Assistance Program to Tuition Assistance, CarMax has a program to help.

Adoption Assistance

CarMax offers assistance to help Associates build families through legal adoption. Benefits include up to $4,000 in tax-free reimbursements for adoption-related expenses. Full-time Associates with one year of continuous service are eligible.

Contact Info

(804) 217-6818
Fax: (804) 935-6641

Plan Info

Disaster Relief Fund

The CarMax Associate Disaster Relief Fund (the "Fund") is a charitable fund established with The Community Foundation for the National Capital Region to provide assistance to CarMax Associates who have been directly impacted by a natural disaster (i.e., hurricanes, earthquakes, tornadoes, and floods), or who have been seriously impacted by an unexpected hardship (i.e., death of an immediate family member, health issues resulting in catastrophic medical costs, etc.). In addition, the Fund may provide disaster relief, recovery, and rebuilding grants to charitable organizations providing aid and assistance to communities where CarMax Associates live and work. The awarding of individual emergency grants will follow IRS guidelines for employer-sponsored assistance programs and should generally not result in taxable compensation to the associate. Individual emergency grants range from $250-$1,500.

Contact Info

CarMax Associate Disaster Relief Fund

Attention: Review Committee
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Fax (804) 935-4579
(if possible, please retain a copy of the Fax transmission form)


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Employee Assistance Program

The EAP helps Associates and their families through many of life's challenges. It offers consultations and resources for legal, financial, and work/life issues. The EAP has an extensive nationwide network of professional counselors available to help Associates cope with a variety of personal concerns. This free and confidential service is available by phone or online 24 hours a day, seven days a week.

Whether Associates need legal guidance, financial services, stress relief for a family or work issue, or help dealing with a substance abuse problem, they can use this program for assistance.

Contact Info

Aetna Employee Assistance Program (EAP)

Confidential assistance 24 hours a day
(866) 498-5004, option 2
Company ID and Password: MYKMXEAP

Plan Info


Learn more about our Aetna Wellness Programs.

Tuition Assistance Program

We encourage all Associates to pursue education in their field. Courses must be credited, but they do not have to be job-related. CarMax reimburses eligible tuition expenses up to $800 per approved course, with a maximum of $2,500 per year for full-time Associates and $1,500 for part-time Associates.

Contact Info

Tuition Assistance Reimbursement Center

(844) 364-2306

Plan Info

The documents in the Your Benefits Section are CarMax's official plans, programs, and policies and are subject to change at any time. These documents do not create a contract of employment, expressed or implied, and are not a guarantee of employment for a definite term. In addition, in the event of any conflict between an official plan or program document or insurance policy and any summary or other document, the official document or policy will control.
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