Your Money

Special Assistance Programs

From adoption to disaster relief, from the Employee Assistance Program to Tuition Assistance, CarMax has a program to help.

Adoption Assistance

CarMax offers assistance to help Associates build families through legal adoption. Benefits include up to $4,000 in tax-free reimbursements for adoption-related expenses. Full-time Associates with one year of continuous service are eligible.

Contact Info

(804) 217-6818
Fax: (804) 935-6641

Plan Info

Commuter Benefits Program

The Commuter Benefit Program allows associates in designated stores to save money for qualified parking and/or public transit expenses incurred as part of your daily commute to work.

Contact Info

Tel: (877) 924-3967

Plan Info

Disaster Relief Fund

The CarMax Associate Disaster Relief Fund (the "Fund") is a charitable fund established to help associates who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship. The Fund is supported by donations from CarMax, Inc. as well as individual donations from associates. The minimum amount available for each qualifying event is $500 and the maximum amount awarded is $1,500. The awarding of individual emergency grants will follow IRS guidelines.

Contact Info

CarMax Associate Disaster Relief Fund
Phone: (888) 508-3162


Employee Assistance Program

The EAP helps Associates and their families through many of life's challenges. It offers consultations and resources for legal, financial, and work/life issues. The EAP has an extensive nationwide network of professional counselors available to help Associates cope with a variety of personal concerns. This free and confidential service is available by phone or online 24 hours a day, seven days a week.

Whether Associates need legal guidance, financial services, stress relief for a family or work issue, or help dealing with a substance abuse problem, they can use this program for assistance.

Contact Info

Aetna Employee Assistance Program (EAP)

Confidential assistance 24 hours a day
(866) 498-5004
Company ID and Password: MYKMXEAP

Plan Info


Learn more about our Aetna Wellness Programs.

Tuition Assistance Program

We encourage all Associates to pursue education in their field. Courses must be credited, but they do not have to be job-related. CarMax reimburses eligible tuition expenses up to $800 per approved course, with a maximum of $2,500 per year for full-time Associates and $1,500 for part-time Associates.

Contact Info

Tuition Assistance Reimbursement Center

(844) 364-2306

Plan Info

The documents in the Your Benefits Section are CarMax's official plans, programs, and policies and are subject to change at any time. These documents do not create a contract of employment, expressed or implied, and are not a guarantee of employment for a definite term. In addition, in the event of any conflict between an official plan or program document or insurance policy and any summary or other document, the official document or policy will control.
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